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Privacy Policy

Your privacy matters to us at Spaata.com

Privacy Notice

We at Spaata.com (Travelport, LP and its group companies) recognize the importance of protecting the privacy of personal data or personally identifiable information (“Personal Data”) that our customers, travel providers, website and product users, and other business partners provide to us (“you”).

The following Privacy Notice discloses what information we gather, how and why we use it, our legal bases for doing so, and how you can exercise any rights you have. Please note that we may update and amend this Privacy Notice from time to time.

This Privacy Notice applies globally, except where a more specific notice is required by national requirements:

This Privacy Notice does not cover how we process Personal Data about travelers in our Travel Commerce Platform and other Travelport products like Trip Manager, which is covered in our Travel Commerce Platform Privacy Notice. It also does not cover Personal Data of job applicants – click here to view our Careers Privacy Notice.

Website Users and Business Partners

This Privacy Notice describes how we collect, use, store, and process Personal Data about:

  • Users of our websites and platforms like Trip Manager and MyTravelport
  • Business contacts at:
    1. Travel agency customers
    2. Travel providers (airlines, car rentals, hotels, cruise and tour companies)
    3. Vendors and service providers
    4. Companies using our products/services
    5. Other commercial partners

This Privacy Notice applies strictly to Personal Data. All other non-personal info is handled per individual contracts.

Privacy Policy Details

The Personal Data we process about you may include without limitation:

  • Identity and Contact Data: Name, DOB, address, gender, personal description, images, ID details, employer, job title, email, phone.
  • Customer Ordering & Support Data: Enquiry logs, call recordings, support tickets, order history.
  • Marketing and Communications Data: Survey responses, marketing preferences, feedback.
  • Financial Data: Card and payment information, billing addresses.
  • Technical Data: Login info, IP addresses, browser and device data.
  • Usage Data: How you interact with our websites, products, and services.

Special Categories of Personal Data: We don’t collect sensitive data like race, religion, health, etc. However, such data may appear in bookings created by users. See Travel Commerce Platform Privacy Notice for more details.

Aggregated Data: We may use anonymized data for analytics and trend analysis that doesn’t reveal your identity.

Cookies: We use cookies for analytics, tracking, and improving customer experience. See our Cookie Policy for full details.

Data privacy laws in the EU, UK, and some other jurisdictions provide you with the following rights regarding your personal information:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right of Rectification: You may ask us to correct or complete inaccurate or incomplete data.
  • Right of Erasure: In certain cases, you can request the deletion of your data — such as when the data is no longer necessary or processed unlawfully. We may retain data if legally required.
  • Right to Portability: You have the right to obtain and reuse the personal data you have provided, in a commonly used format.
  • Right to Restrict Processing: You can request that we temporarily stop processing your data in certain situations (e.g., if you contest its accuracy).
  • Right to Object: You may object to the processing of your data if it impacts your rights or freedoms — especially if used for marketing or based on our legitimate interests.
  • Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw it at any time. This won't affect processing done before withdrawal but may impact services provided.

These rights may only apply in specific circumstances depending on applicable law. For any data-related questions or to exercise your rights, you can contact us at:

Email: privacy@spaata.com
Data Protection Officer: See the contact addresses provided below in this policy.

Note: We may require additional information to verify your identity before fulfilling your request.

We may collect your Personal Data from:

  • Directly from you: When you register, submit a form, or use our services.
  • Indirectly from you: From your interactions with our apps and websites.
  • Third-party sources: Such as service providers (payment, analytics, background checks).

We may use your Personal Data for:

  • Communication & support: Product updates, account help, customer service.
  • Marketing: Informing you of offers, events, surveys, and promotions (with consent).
  • Business processes: Analytics, quality assurance, research, and product development.
  • Website/product operation: To display content, ads, and improve your experience.
  • IT security: Troubleshooting, system audits, vulnerability and incident management.
  • Fraud prevention: For audits, vendor risk, fraud detection, and compliance.
  • Legal compliance: To meet legal obligations, prevent fraud, or cooperate with authorities.
  • Corporate transactions: Mergers, acquisitions, re-organizations, etc.

Change of Purpose

Spaata.com will only use your Personal Data for its original purpose unless we find a lawful and compatible reason. If we need to use it for a new purpose, you will be notified accordingly.